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What is Lennox Mutual? | An interview about the immersive phone call gaming experience

In this interview Hannah Nepilova speaks to Evan Neiden, co-creator of Lennox Mutual.

Blurred Thoughts from Lennox Mutual | PHOTO: Courtesy Dan DeMello Public Relations

Lennox Mutual is an immersive theater experience created by Candlehouse Collective, a creative studio known for blending interactive storytelling with digital and physical environments. Launched in 2021, Lennox Mutual presents itself as a mysterious financial services firm, but as participants dive deeper, they realize they’re entangled in a high-stakes conspiracy. The experience combines escape room elements, live performance, and online investigation, creating a narrative that unfolds in real time. It’s designed to make the audience feel like they’re uncovering secrets in a corporate thriller, with puzzles and decisions that influence the storyline.

The experience begins with participants receiving a cryptic invitation from the fictional Lennox Mutual, drawing them into what seems like a standard corporate onboarding process. But soon, emails, phone calls, and live interactions reveal a deeper, darker plot involving surveillance, whistleblowers, and hidden agendas. What sets Lennox Mutual apart is its multi-platform approach—players engage through web portals, live Zoom calls, and even real-world deliveries. This layered interaction blurs the line between fiction and reality, making participants feel like active agents in a developing drama rather than passive observers.

Critically acclaimed for its innovation during the pandemic era, Lennox Mutual tapped into the growing appetite for at-home entertainment that still offers depth and immersion. It challenged conventional formats by merging theatre and gaming into a cohesive, suspense-driven experience. Audiences praised it for its production quality, narrative twists, and how convincingly it simulates the inner workings of a shadowy organization.

See below for the interview.